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Delivery and Returns

These terms and conditions apply to the use of this website and by accessing this website and/placing an order you agree to be bound by the terms and conditions set out below.

1 Information about us is a site operated by Mufti Limited. We are registered in England and Wales under company number 03748010

2 Access to our Site

Access to our Site is on a temporary basis and we reserve the right to withdraw or amend the site at any time.

Where you are provided with or are allowed to choose a user ID, password or any other piece of information as part of our security procedures you must treat such information as confidential and you must not disclose it to any third party.

3 Information about you and your visits to our Site

We process information about you in accordance with our Privacy Policy. You consent to such processing and you warrant that all information provided by you is accurate.

4 The website

We may change the Mufti website and correct or update information (including product information) on it at any time without notice. Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website. We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. Accessing the website is entirely at your own risk. You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.


Online Order Confirmation

You will receive an order confirmation by email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact or call us on 07544859860 so that we may investigate and confirm that your order has been placed successfully.


Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. All items are subject to availability.

Accessories are normally dispatched within 3-5days and once every item of a multiple order is available. If your order is likely to take longer, we will contact you. In the event that any items you have ordered are out of stock we will contact you as soon as possible.


Prices include VAT.

For items purchased through the website shop, delivery charges will be added to your online order.

All prices are correct at time of going to press. We reserve the right to alter prices whether up or down, including any variations to the rate of VAT.


You may cancel an order anytime before the time of dispatch. If you cancel the contract within this time any payments made will be refunded in full within 30 days.


Order acceptance

Order acceptance and the completion of the contract between you and Mufti will take place on payment for the products ordered by you, unless we have notified you that we do not accept your. Non-acceptance of an order may be a result of one of the following:

– The product you ordered being unavailable from stock

– Our inability to obtain authorisation for your payment

– The identification of a pricing or product description error

– Your not meeting the eligibility to order criteria set out below

– If there are any problems with your order, you will be contacted by the mufti team.

We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Description of Products

Each product purchased is sold subject to its product description. Again we emphasise that the majority of Mufti products and furniture are handmade from natural materials. Natural products are unique in their appearance and colour and there may therefore be variations from one product to another. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct to when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information, including product descriptions appearing on this website at a particular time may not always reflect the position at the exact moment you place an order.


Full payment must be made before any product is dispatched.

Refusal of Transaction and Eligibility to Purchase

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

To be eligible to purchase products on this website and lawfully enter into and form contracts on this website under English law you must:

– Register by providing your real name, phone number, e-mail address, payment details and other requested information

– Be over 18 years of age

– Stipulate a delivery address in the United Kingdom. Please note that PO Box numbers, hotels and accommodation addresses are not acceptable

– Possess a valid credit or debit card issued by a bank acceptable to us.

- By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.


We reserve the right to accept, refuse, or limit your order for any reason, including, but not limited to, credit review, the unavailability of a product or errors in prices and products descriptions posted on the website.

Our total liability in contract, including negligence or breach of statutory duty, misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of your order shall be limited to the purchase price.

Title and Risk

The goods will be at your risk from the time of delivery.

Ownership of the items will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charge.

Law and Jurisdiction

The laws of England and Wales govern these Terms and Conditions and all disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Our right to vary these terms and conditions

We reserve the right to:

– Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

– Change the Conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the website.

Company details

Company registration number: 03748010.

Registered in England and Wales

VAT registration number: 689520982.

Deliveries and Returns

Standard delivery accessory items

On all standard delivery accessory items we will endeavour to dispatch within 3-5 days. In the event of unforeseen circumstances which necessarily delay your delivery, we will inform accordingly.

Standard delivery accessory items will be delivered to UK addresses between Mon-Fri only. You will be required to sign for the receipt of your delivery. Therefore please ensure that someone is normally at the address to which you have requested your products to be sent during working hours or may we suggest that, at the point of placing your order, you ask for delivery to your place of work.

All items that are not sent via a courier will be quoted for by a thrid party delivery company. Further it is the customers responsability to insure that there is correct access to your property. 

Outside UK deliveries

We can deliver both accessories and furniture items to outside the UK. Please contact us for a quote.

Refund or exchange (Returns Policy)

A refund or exchange will be offered on any unsuitable accessory returned to us in perfect condition within 14 days. We are unable to refund or exchange any damaged or imperfect goods where the imperfection was identified to you prior to the purchase.

Refunds will be made against the original form of tender and processed within 3-5 days of receipt.


Bespoke/Custom orders

All bespoke /custom designed orders are non refundable. If a bespoke order is cancelled following order placement and receipt of deposit the deposit is non-refundable.

Returns Costs


The cost of returning unwanted goods is your responsibility. Goods must be returned by trackable delivery method and insured for their full retail value. If returning in person you must ensure that you receive confirmation of return.



For any goods which are large, awkward, valuable or fragile (as determined by Mufti ltd ) we reserve the right to nominate a specialist transporter to collect the goods for return to us, and to charge the cost of this transportation to the customer. You may also prefer that we collect any goods to be returned on your behalf for your convenience and security. Any costs charged to you for return will reflect the actual cost to ourselves including any administration costs and we will inform you of these prior to collection. The charge for collection will be made for each arranged collection date the customer accepts (if collection fails because you do not allow it or you are not available).



Security and Privacy


We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation.

When you shop on this website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections.

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We will use your information only for the following purposes:

– Processing your orders.

– For statistical or survey purposes to improve this website and its services to you.

– To serve website content and advertisements to you.

– To administer this website.

Data Protection

To comply with the Data Protection Act 1998 we are required to inform you that we have recorded your name and address on our computer system for the sole purpose of processing your order. Please let us know if you object to us keeping this information by contacting us and we will unsubscribe you at any time.

We will keep you up to date with our news and offers only if you have opted to receive this.

Your name and address will not be given or sold to any 3rd parties.

You have the right to access details of the personal information we are holding and to correct any discrepancies in that information. In accordance with the applicable Data Protection laws, we reserve the right to charge an administrative fee in respect of such requests. Given the nature of the information you are seeking access to, we are entitled to request identification from you before dealing with any requests of this nature.

Should you wish to access your personal information, please confirm in writing to us.

Intellectual property and right to use it

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material and content supplied as part of this website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us.

You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase on this website) download such material and content onto only one computer hard drive for such purpose.

Any other use of the material and content of this website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Copyright and Trademark

All rights, including copyright, in this website are owned by or licensed to Mufti Ltd. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own personal, non-commercial use is prohibited without the prior permission of Mufti Ltd. You may not modify, adapt, alter, distribute or create derivative works of the site, in whole or in part.


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